Company Name: National Group of Companies
Business Industry: Energy
Country: Somalia
About National Group of Companies
National Group of Companies is a leading business group in Somalia, operating across various sectors such as energy, construction, telecommunications, and more. Indho Power is a key division of the National Group of Companies, providing electricity to homes and businesses in Somalia. It serves two types of customers:
- Postpaid Accounts: Customers pay for their electricity after usage at the end of the billing cycle.
- Prepaid Accounts: Customers pay in advance for the electricity they plan to use.
Previously, Indho Power relied on manual, paper-based systems for managing customer accounts and meter readings. This outdated approach was slow, prone to errors, and caused difficulties in tracking payments and usage, leading to operational inefficiencies and customer dissatisfaction.
Challenges
Indho Power faced significant problems because of its manual systems:
- Inefficient Processes:
- Managing prepaid and postpaid accounts on paper took a lot of time and effort.
- Errors in record-keeping and data loss were common.
- Limited Information for Customers:
- Customers couldn’t track their electricity usage or account balances in real-time.
- Delays in billing and payment updates caused confusion.
- Inaccurate Meter Readings:
- Manual meter readings were often inaccurate, leading to billing disputes.
- Heavy Administrative Burden:
- Handling customer complaints, payments, and reports manually was slow and inefficient.
- Accessibility Issues:
- Customers had limited payment options and no tools in their preferred languages to manage accounts easily.
Solution
To address these issues, Technaurerus Info Solutions Pvt Ltd partnered with the National Group of Companies to modernize Indho Power’s operations by creating two user-friendly mobile apps:
- Consumer App:
- Customers can check electricity usage, pay bills, recharge prepaid accounts, and view payment history.
- Meter Reader App:
- Field staff can record meter readings, track due payments, and update customer accounts in real-time.
These apps replaced paper-based systems, enabling:
- Real-Time Updates: Customers and staff can instantly see account and payment information.
- Multiple Payment Options: Support for mobile money, bank transfers, and cash payments.
- Language Accessibility: Apps were designed to be multilingual for easy use by all customers.
- Simple Onboarding: Built-in tutorials helped both staff and customers quickly adopt the new system.
Results
- Improved Customer Experience:
- Customers now have full visibility of their electricity usage and payment history.
- The convenience of online recharges and bill payments has greatly enhanced satisfaction.
- Accurate Billing:
- Meter readers can now collect accurate data using the app, reducing billing errors significantly.
- Streamlined Operations:
- Indho Power staff can efficiently manage customer accounts, resolve complaints, and generate reports.
- Administrative tasks are now faster and more organized.
- Better Financial Management:
- The company can track daily revenue from prepaid and postpaid accounts more accurately.
- Improved financial reporting helps with planning and budgeting.
Conclusion
By working with Technaurerus Info Solutions Pvt Ltd, Indho Power, a division of the National Group of Companies, successfully transformed its operations. The mobile apps introduced digital efficiency, improving customer service and reducing errors. This modernization ensures that Indho Power is well-equipped to meet the growing energy needs of its customers in Somalia.
